FAQs

1. Q: What are your delivery charges?
A: Delivery is free on orders above Rs. 3,000. For orders below that, a flat delivery fee of Rs. 200 applies.

2. Q: How long does delivery take?
A: Delivery usually takes 2 to 5 working days, depending on your city and order size.

3. Q: Do you offer Cash on Delivery (COD)?
A: Yes, we offer Cash on Delivery across most cities in Pakistan.

4. Q: How can I return a product?
A: You can return a product within 7 days of receiving it. The product must be unused and in original packaging. Visit our Return Policy page for full details.

5. Q: How do I exchange a product?
A: To request an exchange, please contact our Customer Care team within 7 days of delivery. The item must be in unused condition.

6. Q: Is my personal information safe?
A: Yes, we take privacy seriously. Your personal details are kept secure and are never shared with third parties. See our Privacy Policy for more info.

7. Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via SMS or email. You can use it to track your delivery online.

8. Q: Can I cancel my order?
A: Orders can be cancelled within 12 hours of placement. After that, cancellation depends on the shipping status.

9. Q: What if I receive a damaged or wrong item?
A: Please contact us immediately via WhatsApp or Customer Care with a photo of the item. We’ll arrange a replacement or refund.

10. Q: Do you offer any warranty?
A: Some products come with brand warranty (e.g., electronics). Details are mentioned on the product page if available.